How Can We Help You?
Find answers to common questions, download our booking guide, or reach our team directly. We're here to make your journey smooth.
Frequently Asked Questions
Quick answers to common queriesYou can book a flight using our online booking system. Simply enter your travel details and follow the prompts to complete your booking. Start your booking →
We accept all major credit and debit cards, MTN Mobile Money, and bank transfers. Payment is required before booking confirmation.
After making payment, you can manage your booking by logging into your account. Changes or cancellations must be made within 5 hours of booking.
Refund policies depend on the airline and fare type. Please refer to our terms and conditions for more details.
Your e-ticket is delivered instantly to your registered email address and via WhatsApp as soon as payment is confirmed.
Seruka is based in Rwanda and serves travellers across Africa and beyond. Our platform is available in English and supports international bookings.
Why Choose Seruka?
What makes us differentReal-time flight search
Compare live prices across 900+ airlines instantly.
Transparent pricing
No hidden fees — the price you see is what you pay.
Local customer support
A dedicated team available 24 hours, based in Rwanda.
Secure payment gateway
MTN MoMo, Visa, MasterCard — all fully encrypted.
What Travellers Say
Voices from our customersI booked my first flight with SERUKA, and it was smooth and fast!
Super helpful guide. I was able to download and book easily.
Download Our Booking Guide
Step-by-step PDF walkthroughNew to Seruka? Our free PDF guide walks you through the entire booking process from searching flights to receiving your e-ticket.
Seruka Booking Guide
PDF · Available in English · Free download
Contact Us
We're always here to helpCan't find an answer above? Reach our support team directly — we aim to respond to all queries within 30 minutes during business hours.